EPIC Account Credits Frequently Asked Questions.

Q: How do I get more EPIC credits?

A: The easiest way to get more credits is to order credits below. We will add them to your account within an hour during business ours or within 10 hours during non-business hours. If you cannot order online call Center for Internal Change, Inc. at 1-877-DISCOnline (US toll-free) or 1-847-259-0005. If you think you will be needing credits in immediately during non-business hours or if you prefer you can register your credit card with us and we can set -up your EPIC account so you can add credits from your EPIC account in real-time and we will charge your card later. This option is only available to larger clients in good stating and the line of credit established is at the sole discretion of www.epiccredits.com and Center for Internal Change, Inc.

Q: How does the EPIC account work?

A: Both this site and your EPIC account has an easy to use Flash Based tutorial. To see it now click here. When you are in EPIC you can access it from the "Help" tab.

Q: How many EPIC credits do I need to issue an access code or to generate a report?

A: Click here to find out.

Q: Can I migrate records from the DiSC® PPSS software to DiSC PPSS on EPIC?

A: Under certain conditions, it is possible to migrate records. Please contact us for more information

Q: If II don't have a company logo will all of the personalized screens and reports in EPIC still work?

A: If you do not have a logo, the EPIC will automatically adjust the design to use the information provided in the 7 lines of company contact information.

Q: When I print the completed reports I can't read the text where there is shading. What is hap penning?

A: This is a problem caused by improper communication between Adobe Acrobat and certain printers. The best solution is to locate a PostScript driver for your printer (usually available from your printer manufacturer in the tech support area of their web site) and install it on your PC. A temporary solution, if you are not able to locate the PostScript driver or are using a PC where you cannot change the print driver, is to select the "Print as Image" option in Adobe when printing your document.

Q: After generating a report and clicking on View/Print, Email or Save, nothing happens. What am I doing wrong?

A: When you click on one of these selections a new window opens. This new window is blocked by some pop-up blocking software. You will need to either disable your pop-up blocking software or make adjustments to allow the new window from our site.

Q: Why are some emails sent from the EPIC system not getting through to the respondents? A: The most common cause of this is the respondent accidentally deleting the message. The email from EPIC will have the From address of: epic@inscapepublishing.com. Certain spam blocking software may also be causing a problem if incorrectly configured. Please be sure any spam blocking software being used is properly set up.

Q: What are the system requirements to run EPIC?

A: EPIC requires the following minimum system requirements for proper operation and performance:

• Windows 95 and higher for the PC
• Mac OS 9 or higher for the Apple Computer
• Microsoft Internet Explorer 4.0 or higher or Netscape Navigator 4.0 or higher
• The ability to access 128 bit SSL web sites
• Adobe Acrobat Reader 4.0 or higher
• Cookies need to be enabled on the computer
  (Note: The cookies used by EPIC are not permanent - they expire after 24 hours)
• 800 x 600 monitor resolution with 16 bit or greater video card (24 bit screen display recommended)

Q: Can I convert clicks from the DiSC PPSS software to EPIC Credits?

A: No, clicks may not be converted to EPIC credits.

Q: Can I order an online profile without an EPIC account

A: Yes, you can go to Online DiSC Profile or Center for Internal Change, Inscape Publishing Distributor to order any profile or assessment and receive an access code to take it.

Policies and Contact Info.

Cost Of EPIC Credits

To determine To determine your cost per report multiply the number of credits needed by the cost per credit, e.g. 10,000 EPIC credits can create 1,000 DiSC® Classic 2.0 reports for a cost of $2.22 each.

Price per EPIC Credit.  Suggested Retail Price is $3.10 each. If you just want to order an access code and don't want an EPIC account Click Here for Inscape Publishing Profiles Online.

For orders of 20,000 or over contact us for a quote.

For quickest service order online or call