EPIC Account Credits FAQ

EPIC Account Download PDFs:

Q: Can I purchase EPIC credits for a EPIC Account that I purchased from any Everything DiSC authorized partner or Inscape Publishing distributor?

A: No, you can only purchase EPIC credits for an EPIC account set-up through Center for Internal Change. or one of its websites. These sites include www.internalchange.com and  www.onlinediscprofile.com. If you have any questions please contact us at 1-847-259-0005.

Q: How do I get more EPIC credits?
A: The easiest way to get more credits is to click “Order EPIC Credits” at the top of this page, then click “add to cart.” We will add them to your account within one hour during our normal business hours. Orders placed after hours or on weekends will be fulfilled on the following business day. If you need immediate access to your credits, please call the Center for Internal change at 1-847-259-0005 to discuss other options.

Q: How does the EPIC account work?

A: Both this site and your EPIC account has an easy to use Flash Based tutorial. When you are in EPIC you can access it from the “Help” tab.

Q: How many EPIC credits do I need to issue an access code or to generate a report?

A: Click here to find out.

Q: Can I migrate records from the DiSC® PPSS software to DiSC PPSS on EPIC?

A: Under certain conditions, it is possible to migrate records. Please contact us for more information

Q: If II don’t have a company logo will all of the personalized screens and reports in EPIC still work?

A: If you do not have a logo, the EPIC will automatically adjust the design to use the information provided in the 7 lines of company contact information.

Q: When I print the completed reports I can’t read the text where there is shading. What is hap penning?

A: This is a problem caused by improper communication between Adobe Acrobat and certain printers. The best solution is to locate a PostScript driver for your printer (usually available from your printer manufacturer in the tech support area of their web site) and install it on your PC. A temporary solution, if you are not able to locate the PostScript driver or are using a PC where you cannot change the print driver, is to select the “Print as Image” option in Adobe when printing your document.

Q: After generating a report and clicking on View/Print, Email or Save, nothing happens. What am I doing wrong?

A: When you click on one of these selections a new window opens. This new window is blocked by some pop-up blocking software. You will need to either disable your pop-up blocking software or make adjustments to allow the new window from our site.

Q: Why are some emails sent from the EPIC system not getting through to the respondents? A: The most common cause of this is the respondent accidentally deleting the message. The email from EPIC will have the From address of: [email protected]. Certain spam blocking software may also be causing a problem if incorrectly configured. Please be sure any spam blocking software being used is properly set up.

Q: What are the system requirements to run EPIC?

A: EPIC requires the following minimum system requirements for proper operation and performance:

Windows 95 and higher for the PC
Mac OS 9 or higher for the Apple Computer
Microsoft Internet Explorer 4.0 or higher or Netscape Navigator 4.0 or higher
The ability to access 128 bit SSL web sites
Adobe Acrobat Reader 4.0 or higher
Cookies need to be enabled on the computer
(Note: The cookies used by EPIC are not permanent – they expire after 24 hours)
800 x 600 monitor resolution with 16 bit or greater video card (24 bit screen display recommended)

Q: Can I convert clicks from the DiSC PPSS software to EPIC Credits?

A: No, clicks may not be converted to EPIC credits.

Q: Can I order an online profile without an EPIC account

A: Yes, you can go to Online DiSC Profile or Center for Internal Change, Inscape Publishing Distributor to order any profile or assessment and receive an access code to take it.

Q: Can I mix the results of the DiSC Classic 2.0, 2 Plus, or PPSS profiles with the results of the Everything DiSC Workplace, Sales or Management Profiles to create Group Culture, DiSC Facilitator, or Team Views reports.

A: Unfortunately, since the DiSC 28 question model and the Everything DiSC 79 question models use different technologies they can not be combined in a single comparison.

How To Set-Up Your EPIC Account.

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